Books
by Ben Sorensen
These are the published works of Australian author Ben Sorensen that are available for purchase.
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Delivering Negative Feedback with Empathy and Effectiveness
Business | Soft Skills | Communication | Leadership
Negative feedback is a critical tool for development—but it can be one of the hardest aspects of leadership, coaching, and professional communication. Whether you're managing a team, leading a project, or offering personal guidance, delivering feedback effectively can be the key to long-term growth and success. This book provides practical insights and actionable strategies for delivering negative feedback with kindness, empathy, and respect.
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Through 12 comprehensive chapters, you'll learn how to approach difficult conversations with confidence, manage defensiveness, and foster an environment where feedback becomes an opportunity for improvement, not conflict.
Key concepts include:
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How to give feedback that is clear, specific, and solution-focused
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Techniques for handling defensive reactions and turning them into productive conversations
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Ways to create a feedback-rich culture that encourages open communication
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Tips for reframing feedback to empower the person receiving it and enhance motivation
By following the strategies in this book, you'll not only improve your own ability to give constructive criticism, but also help others use feedback as a tool for growth. Whether you're a manager, coach, or anyone who offers feedback, this guide will empower you to turn every piece of feedback into an opportunity to build stronger, more resilient relationships and teams.
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This book is also available on AMAZON KINDLE and as a SOFT COVER PRINT BOOK
Negative Feedback: Dealing with it and Growing from it
Business | Soft Skills | Communication | Leadership
Feedback is an inevitable part of life, but negative feedback can often be difficult to process. In "Negative Feedback," you will learn how to transform criticism into a powerful tool for personal and professional growth. Drawing on cutting-edge research in psychology, communication, and leadership, this book provides a comprehensive, step-by-step guide to handling feedback with grace and effectiveness.
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Explore the importance of feedback and why our natural reactions to it can be counterproductive. You'll discover how to adopt a growth mindset to see feedback not as a personal attack but as an opportunity for development. The book dives into overcoming common psychological barriers, such as fear of failure, perfectionism, and low self-esteem, that often lead to resistance.
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Practical strategies, such as creating a feedback-friendly environment, seeking regular feedback, and using feedback loops for continuous improvement, are covered in detail. Additionally, you will learn how to turn negative feedback into action, how to give and receive feedback effectively, and how to avoid the pitfalls of defensiveness, overreaction, and stagnation.
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Learn to emphasize the power of self-reflection and the importance of a feedback culture that promotes growth and success. Whether you're a leader, employee, or individual looking to improve your personal development, this book will give you the tools to navigate feedback with confidence, resilience, and a focus on long-term transformation.
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This book is also available on AMAZON KINDLE
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